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Elixir


Comprehensive traning programme for all your professional growth and developement
  1. 7 days comprehensive training for all your career growth.
  2. Career Counselling


Elixir - Traning Agenda
Day 1 - Personality Development:
A process of developing a set of characteristics and traits which contribute to the overall personality of a person professionally
  • Thoughts….Actions…..Behavior
  • What makes a good personality
  • Approach for a good personality
  • Health and Food habits

Professional Etiquettes and Interview Skills
code of conduct for members in a professional set up. When proper professional etiquette is used, all involved are able to feel more comfortable, and things tend to flow more smoothly
  • Time Management
  • Workplace Etiquettes
  • Dressing Properly
  • Key Parameters to a profession attitude (Knowledge Expansion, Honoring working hours, being positive and supportive, Team Player etc)
  • How to get prepared for an Interview (Comparing your skills as per job requirement, How to dress up for interviews, Focusing on verbal as well as non verbal communication

DAY 2: Soft Skills
Personal attributes that enable someone to interact effectively and harmoniously with other people
  • Introduction to Soft Skills
  • Importance
  • Ingredients (Tone, Pitch, Rate Of Speech, Assertiveness, Modulation etc)
  • Choice Of Words

    • Telephone Etiquettes
      Telephone Etiquette is the capacity to open a call with desired impact, ability to build rapport with the customer, to express point of view assertively
      • Meaning
      • How to make a difference
      • Basic Do’s and Don’ts

      DAY 3: Grammar
      A set of rules governing what strings are valid or allowable in a language or text
      • Parts of Speech
      • Tenses

      DAY 4:Sales Skills
      Expertise in skill sets of a person enabling to acquire new customers, retain and sell more to the current customers
      • Introduction to Sales
      • Traits of a Good Salesman
      • Hits and Myths of Selling
      • Steps to an amazing Sale
      • Objection Handling

      Day 5: Customer Service
      Customer Service means assistance and advice provided by a company through its representatives to those people who buy or use its products or services. Customer Service is identifying Customer Expectation and effectively and efficiently meeting them in a way that he wants it
      • Importance of Customer Service
      • Understanding Different Set of Customers
      • Good Service Indicators
      • Pillars of Customer Service
      • Types of Customers
      • Tips for Effective Customer Service

        • E Mail Etiquettes
          Email etiquette refers to the principles of behavior that one should use when writing or answering email messages
          • Difference between Appropriate and Inappropriate Mails
          • Subject Lines
          • Greetings
          • Tone of Mails
          • Grammar, Spelling and Punctuation
          • Abbreviations
          • Mail Formatting

          DAY 6: Attitude
          Attitude is a reflection of our self confidence. A settled way of thinking or feeling about something
          • How to stay Positive
          • How to change Negative Attitude

          Motivation
          Motivation is a Desire or willingness to do something positive and result oriented. The act or process of stimulating to action, providing an incentive or motive, especially for an act
          • Maintainers to Motivation
          • Theories of Motivation
          • Importance
          • Motivating Tools

          DAY 7:
          Certification

          View FAQ's

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Elixir Rs. 19990

19990.00

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011-49357979
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A real kill for the cost. Thanks for sticking to the timelines.

David Prabhakar
Senior Tech Support

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